Terms & Conditions (ShareEAP)
The Share™ Employee Assistance Program (“ShareEAP”) is owned and operated by TheShareCo Pte Ltd (“TheShareCo”).
1. TERM. Unless otherwise specified, the term of a ShareEAP subscription (“Subscription”) is one (1) month. The Subscription shall be automatically renewed for a successive one (1) month terms. Each Subscription package comes with a defined number of consultation sessions to be consumed for that month. Unused sessions may be rolled over to the succeeding month, for a maximum duration of 12 months.
2. SERVICES. During the term of the Subscription, TheShareCo shall provide eligible employees of an organisation (“Client Organisation”) and if applicable, its family members (collectively, “Clients”) with online counselling services (“Services”) that include:
a. Providing Clients access to the Share™ app, available for download on both Apple App Store and Google Play Store, on a twenty-four (24) hour a day, seven (7) days a week basis. Additional Terms and Conditions governing the use of the Share™ app may be found here: https://www.theshareco.org/terms/
b. Providing Clients Services over the Share™ app. Assessment services include addiction, anxiety, confidence, depression, goal, grief, illness, loss, phobia, relationship, trauma, PTSD, stress, transition, and other general issues. Clients shall be attended by a trained therapist immediately or at a date and time agreed upon. Each session shall be between 45 and 90 minutes, depending on the issues and/or discretion of the therapist.
c. Providing referral services should the Clients require clinical services beyond the scope of the Services or should the issues Clients present not be amenable to short-term problem resolution. Issues include but are not limited to chemical dependency, chronic emotional or family problems, or other health-related matters. The therapists may recommend service providers who meet the required standards, which include physicians, psychiatrists, psychologists, addiction specialists, social workers, vocational counsellors and health educators. All referrals by the therapist shall be a good faith recommendation. TheShareCo shall in no way indicate any undue preference for Clients to utilize these service providers.
d. Providing a management console that allows Client Organisation to manage its ShareEAP subscription, including but not limited to covered participants, payment and admin access.
e. Free webinar and/or onsite mental wellness workshops, depending on the Subscription package acquired. Onsite mental wellness workshop is an annual entitlement. Once exercised, Client Organisations are required to complete the entire 12 months of Subscription. Otherwise, a fee of S$500 per session applies.
f. Providing additional organizational support services on a negotiated rate basis.
g. Providing Client Organisation with onboarding email templates and related materials, containing information on the Services available and how to access them.
h. Providing statistical reports on the utilisation of Services by Clients every month. The reports shall include the numbers and types of issues that are presented to Share™, the overall utilisation rate and other information relevant to the provision of the Services. For the avoidance of doubt, the identity of the Clients shall be kept confidential.
i. Any marketing material, training, or services in addition to those listed above shall be authorised and borne by Client Organisation.
3. COVERED PARTICIPANTS
Clients eligible for the Services may be determined by the Client Organisation in the ShareEAP management console provided.
Either TheShareCo or Client Organisation may terminate this agreement without cause during the term of the Subscription. This may be done through written notice or the management console.
Termination of this agreement shall not terminate the obligation of either party which arose prior to termination of this agreement. Further, any termination of this agreement shall be without prejudice to any other right or remedy to which the terminating party may be otherwise entitled, either by law or in equity, under this agreement or otherwise.
TheShareCo and Client Organisation agree to defend, indemnify, and hold harmless each other for any and all costs, damages, losses, liabilities, or expenses (including reasonable attorney’s fees) incurred in any fraud, wilful misconduct, or negligence of the other party in connection with this agreement or the breach of this agreement by such other party.
6. RELATIONSHIP OF THE PARTIES
TheShareCo and Client Organisation are and shall be independent contractors with respect to this agreement. Nothing contained in this agreement shall be deemed to create a partnership or joint venture between both parties. Nothing contained in this agreement shall cause TheShareCo to be liable or responsible in any way for the actions, liabilities, debts, or obligations of Client Organisation, and vice versa.
Client records are treated as confidential, and TheShareCo agrees to comply with all applicable laws, HIPAA-compliant guidelines, and any regulations governing the confidentiality of health records. TheShareCo will provide complete confidentiality for all Clients and eligible covered participants under clause 3. If a Client or covered participant requests for the records of his or her own volition, confidential information will not be released unless the individual provides written authorization consistent. If an authorized representative of Client Organisation makes a formal referral to TheShareCo, TheShareCo shall only be obligated to provide information on the Client’s attendance and whether or not the Client accepted the assistance that was offered.
8. PROGRAM MONITORING AND EVALUATION
The Services provided to Client Organisation will be supervised by a Director of TheShareCo and monitored by an assigned Coordinator. Client Satisfaction Questionnaires will be distributed to Clients to evaluate the Services’ accessibility, responsiveness to needs, and effectiveness.
Neither party shall assign its rights or duties under this agreement without the prior written approval of the other party, provided, however, either party can assign its rights under this agreement to an affiliated holding company or subsidiary now existing or created in the future. Any such assignment or delegation, without said prior written approval, shall be void.
10. NO WAIVER
The failure or delay by any party to exercise any right, power or privilege under this agreement shall not operate as a waiver of such right, power or privilege. The partial exercise by any party of any right, power or privilege under this agreement shall not operate as a waiver of any other right, power, or privilege under this agreement.
If any provision of this agreement is held to be invalid, illegal, unenforceable, or otherwise inoperative, the balance of this agreement shall remain in full force and effect as if said provision were not included in this agreement. It is the intention of the parties that if any such provision is held to be illegal, invalid, unenforceable, or otherwise inoperative, there will be added in lieu thereof a provision as similar in terms to such provision as is possible and still be legal, valid, and enforceable.
This agreement constitutes the entire agreement between the parties and there are no agreements, undertakings, warranties, or representations between the parties except as set forth herein. This agreement when fully executed shall supersede all prior and existing agreements, either verbal or in writing, and contains all of the covenants and agreements between the parties with respect to the subject matter of this agreement. Any amendment or modification of this agreement must be made in writing and signed by the parties hereto.
13. APPLICABLE LAW
All questions regarding the validity, construction, interpretation, performance, or effect of this agreement shall be construed pursuant to the laws of the Republic of Singapore. All claims and disputes arising out of or relating to this agreement, or the breach thereof, will be decided by proceedings instituted and litigated in a court of competent jurisdiction sitting in Singapore.
14. FORCE MAJEURE
In the event that either party hereto shall be delayed or hindered in, or prevented from, the performance of any act required hereunder, by reason of restrictive governmental laws or regulations, riots, insurrection, labour disputes, war, or other reason of like nature, not the fault of the party delayed in performing such act, then performance of such act shall be excused for the period of the delay and, in that event, the period for the performing of such act shall be extended for a period equivalent of the period of such delay.
15. The recitals hereto are incorporated herein by the parties as their general statement of intent and understanding.
If you have questions or concerns about these Terms and Conditions, please contact us at:
Phone: +65 620 66660